Shipping Policy
Delivery Time
- We typically process orders within 1-3 business days of order confirmation. Delivery time depends on the chosen shipping method and destination.
- Domestic shipments usually arrive within 2-5 business days, while international shipments may take 7-14 business days.
- Delivery times may be affected by adverse weather conditions, public transportation delays, or other unforeseen circumstances.
Shipping Method
- We use shipping carriers like DPD for Lithuanian and EU clients and DHL or “Lietuvos pastas” worldwide.
- Shipping costs depend on the weight, dimensions, and destination of the order. The exact cost will be calculated and displayed during checkout.
Delivery Address
- Please ensure that the delivery address is correct and complete. We are not responsible for lost or delayed shipments if the address provided is incorrect.
- If you need to change the delivery address after placing an order, please contact us immediately.
Order Tracking
- After your order has been shipped, you will receive a tracking number that you can use to monitor the status of your shipment.
Delivery Issues
- If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.
- For lost or delayed shipments, please reach out to us and will assist in resolving the issue.
Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy, which can be found on our website.
Contact Information
- If you have any questions regarding shipping or any other order-related inquiries, please contact us at info@koo-koo.eu or +370 616 12349.